Got a question? We've got you.

Congratulations on your Purchase!

Here are some common questions we get on downloading and accessing your bundle.


How do I Unzip Files
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Most new computers include software that lets you unzip easily by clicking on the zip file. However, if you are having any trouble, check out this article (includes information for both PC and Mac).

How do I transfer my books to the computer/iPad/Kindle?
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We recommend downloading all files first to the computer, if you chose to purchase the all-access pace. Once on the computer, the ebooks will open as PDF files.

You can transfer ebooks to your iDevice by following these directions.

We do not recommend reading these ebooks on the kindle because the kindle format does not handle pictures well. However, if you would like it on your kindle for reference, you can find directions here.

How do I install Lightroom Presets and Photoshop Actions?
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Here are instructions for installing Lightroom presets in general.

For specific instructions on a PC and on a Mac.

For installing Photoshop Actions, you can check out tutorials for How to install Photoshop Actions for PC or for Mac.

Can I share these products?
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No. Even though you will have access to electronic files if you chose to purchase the all-access pass, out of respect for the creators – and the law – you cannot share these with anyone.

However, you should definitely tell your friends about this sale so they can grab a copy for themselves. 🙂

One of the video files will not play or only play audio. What can I do?
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This can happen with certain videos, operating systems, and video players as there are a lot of different combinations available.

We have found the free and powerful VLC Player to be the most solid option for playing any kind of files that don’t work or act strangely in other video-playing apps. Please download, install the program, and play the video with VLC. It is available for both Windows and Mac Computers.  If that doesn’t work, just email us via our contact form here and we can help!

What are the discounts for?
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Glad you asked. If the bundle wasn’t a sweet enough deal already, we also have several companies who have contributed discounts – like a bonus coupon pack.

In the first download, you will find all the information about the discounts including links and discount codes.

Most discount codes will be live until 2 months after the respective sale, or as noted in the information pack.

Discounts are 1 per person and the company has the right to ask to see your 5DayDeal bundle receipt when you claim your discount. These are exclusive discounts offered to 5DayDeal bundle customers only, so please don’t share them!

Will the discounts work if I am outside the US?
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You can absolutely purchase the discounted products from anywhere in the world. Please be aware that some of the products are large digital downloads.  Please be mindful of your internet capabilities when considering your purchases.

Some of the discounts are for physical products. While the discount is valid all over the world, shipping will depend on where you live … because… it’s just harder to get some things shipped around the world 🙂

Who is the 5DayDeal team? How can we reach you?
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5DayDeal is run by Griffin & Valerie Stewart, Sam Tuthill, Daniel Dixon, Annette Breedlove, Jeannette Tuionetoa, Jake Sublett, Kindi Lantz and Richele McFarin.

The company is located in Colorado, USA. You can learn more about us here.  The best way to reach us is by contacting us via email here.

How soon do I get access to the products?
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Immediately! As soon as your payment goes through you will be directed to a download page where you can get access to all the products either by download or instant streaming. For a typical bundle sale, the majority of products will be available for BOTH streaming and download, and the remaining are available as redemption codes on the respective vendor’s website.

You can also access your products on our site, in your account found here.

How long is this product available to purchase?
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Each of our bundle sales are typically only available for 5 days (from Noon PDT launch day to Noon PDT the following Thursday and the event is spread over six calendar days). This year, for our 10th anniversary, we've extended the sales to 10 full days.

I didn’t get my receipt. What should I do?
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Because the e-mail is automatically sent from our system it sometimes ends up in SPAM folders. Also, sometimes mail forwarding on accounts can take a few hours to deliver.

The easiest thing to do is to view your account on our web page.  Here you have access to all your download links and all the same information that you get on your receipt.  If you don’t see your receipt come through in a few hours and can’t find it in your SPAM folder, fill out the contact form and we will get it resent to you.

How long do I have access to stream and download the products?
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Streaming access will be available for 1 YEAR via the included 1-year Vault membership. If you would like to renew the membership after a year, there are low-cost monthly and yearly pricing options. Alternatively, you could purchase the Download Pass to be given the opportunity to download your resources. Some products do require redemption on a partner’s page, and those products will need to be redeemed within 3 months. Don’t worry, it just takes a few minutes.

Since this is a huge value (and computers sometimes go crazy) we STRONGLY recommend you get a USB stick to save a backup copy of the products on, should you choose to download.

Feel free to contact us if you have any trouble.

Another option is to back up these products on Google Drive, Dropbox, or other online storage.

Can I get a tax deductible receipt for the charity portion of my purchase?
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We wish we could. Since we are not a non-profit, we are unable to issue tax-deductible receipts for the donation portion of your bundle. However, the warm fuzzies you receive are yours to keep. Check back on our Twitter, and Facebook pages for more information about the totals raised and what your money was able to accomplish.

Do you do refunds?
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We truly believe that the bundle is worth every penny (and then some), and we think you’ll agree. However, due to the downloadable digital nature of the products included in the bundle, we’re unfortunately unable to issue refunds for non-technical reasons. We believe that doing so would be unfair to our contributors who have worked very hard to create value-packed products and would also reduce the amount we’re able to donate to our charity partners.

If you do have a technical issue with any of the products, we’ll be happy to work with you to resolve the issue. In the rare case that no solution can be found, we’ll issue a partial refund. Because some of our products are issued through 100%-off discount codes on our contributors’ websites, we must consider those codes used, and cannot include them in the refund. These products will be deducted from the refund amount as a percentage of their value within the total value of the bundle.

Submit a refund request by opening a support ticket.

Refunds may only be issued within 30 days of the purchase date. After 30 days, no refunds can be processed.

If you somehow purchased twice by accident, or you bought a gift bundle for someone who already purchased or some other circumstance, we are happy to help you.  Contact us here.

Are there going to be more sales like this?
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5DayDeal started with the intention of running different sales like this in different niches. Make sure to hook up with us through our newsletter and social media (Twitter, and Facebook) to find out what is happening.

However, this will be the only Complete Video Creators Bundle sale with these products. We have plans to run other sales in the future, but the products will be different.

This sale is a ‘once-in-eternity’ sale. But there will be more 5DayDeal sales in the future