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FAQs

I didn't get my receipt e-mail. What should I do?

Because the e-mail is automatically sent from our system it sometimes ends up in spam. Also, sometimes mail forwarding on accounts can take a few hours to deliver.

The easiest thing to do is to view your account on our web page.  Here you have access to all your download links and all the same information that you get on your receipt.  If you don't see your receipt come through in a few hours and can't find it in your spam folder, fill out the contact form on the side and we will get it resent to you.

How do I access my download files on this website?

Here is the link for you to access your files on our site - my account page

What can I do to keep my files from timing out?

We have zipped these files into smaller sizes so they will download easier.  However, this is still a lot of content.

We recommend you download 1 file at a time and also that you turn off your download manager (if you are using one).  In the past we have had trouble with Firefox.  If you are having trouble, you could switch the internet browser you are using. The files are held on Amazon's cloudfront servers around the world, but depending on traffic, it might slow down in some regions.

You have 6 weeks after the end of the sale to download your files (until June 15th, 2017).

How do I reset my password?

You can reset your password here.

Overall Customer Happiness this Month

94% 🙂

  • Do you need to attach a file like your receipt? Feel free to do so here.



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