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FAQs

Because the e-mail is automatically sent from our system, it sometimes ends up in the Spam folder. Also, sometimes mail forwarding on accounts can take a few hours to deliver.

The easiest thing to do is to view your account on our web page.  Here you have access to your order and all the same information that you get on your receipt.  If you don’t see your receipt come through in a few hours and can’t find it in your spam folder, fill out the contact form on the side and we will get it resent to you.

There is a link for you to access your registration codes and downloads on the my account page

This is a lot of content, and it may take some time to download all these great courses and information.  It’s almost entirely dependent on your internet speed.

We recommend you download 1 file at a time and also that you turn off your download manager (if you are using one). In the past, we have had trouble with Firefox.  If you are having trouble, you could switch the internet browser you are using.

You have 1 YEAR after the end of the sale to download your files (until June 17, 2021).  That’s a long time!  You can do this!

You can reset your password here.

Overall Customer Happiness this Month

94%

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