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Because the e-mail is automatically sent from our system, it sometimes ends up in the Spam folder. Also, sometimes mail forwarding on accounts can take a few hours to deliver.
The easiest thing to do is to view your account on our web page. Here you have access to all your download links and all the same information that you get on your receipt. If you don't see your receipt come through in a few hours and can't find it in your spam folder, fill out the contact form on the side and we will get it resent to you.
Here is the link for you to access your files on our site - my account page
We have zipped these files into smaller sizes so they will download easier. However, this is still a lot of content.
We recommend you download 1 file at a time and also that you turn off your download manager (if you are using one). In the past, we have had trouble with Firefox. If you are having trouble, you could switch the internet browser you are using. The files are held on Amazon's CloudFront servers around the world, but depending on traffic, it might slow down in some regions.
You have 5 weeks after the end of the sale to download your files (until April 19, 2020).
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